Phase I: Discovery
For large Enterprise organizations, the Atom team recommends a more consultative approach to getting started with Atom. Atom is an incredibly easy and intuitive tool, however, certain organizations may have custom integrations and other unique workflows to build out. The Atom team as a Professional Services Unit that specializes in the discovery and implementation process of Atom. Phase I: Discovery includes everything from key performance indicators (KPI’s) to data mapping to end-user experience. The Atom team has worked on some of the largest implementations in the world and has proprietary processes and software to best help organizations integrate with Atom. Our team of experts have templates that will enable organizations to visualize their data, understand how it will be integrated, and understand potential challenge points along the way. The end goal for our team is to ensure utilization of our product to its fullest within your organization.
Phase II: Design
The Atom team leverages some of the world’s leading best practices for understanding the design of Atom and how you see yourself in it. Understanding how your data will be implemented, how it will be utilized, and what real-time integrations exist, is critical for your business. Phase II: Design is focused on the end-user and the data. Prior to moving towards the data migration, we prototype the layout of the data first. This means users, groups, folders, documents, assets, vehicles, equipment, work, tasks, schedule, and more can be viewed prior to us beginning to write any ‘code.’ Organizations will see how their custom work or form templates will work, how their teams will be organized, and how their data will flow within Atom as well as much more. When an organization is making a large transition, it is critical they feel confident in the implementation, just as it’s critical for our team to ensure we are not walking into unknown issues that may arise post integration(s).
Phase III: Integration
During Phase I and Phase II it is equally critical to understand the information layers within an organization’s system and Atom. Phase III: Integration, large organizations with complex GIS information and/or the need to have real-time integrations must ensure the data can properly be integrated. The Atom team has worked on some of the most complex fleet, imagery, indoor spacing, linear referencing systems (LRS), and other GIS datasets. While our system works with ESRI, Google Maps, MapBox, and others, it is critical to understand and define what ‘works’ means. Although they can simply upload the data to our system themselves, sometimes it is not that easy. Our services team will work with organizations to establish if certain data should remain in their database or not, as well as what real-time integrations should be set up to enable the ability to edit data from our system while integrating directly with an organization’s larger GIS database.
Phase IV: Authentication and Access
Authentication, access, and security are other critical components for large organizations. While we provide SOC II, disaster recovery documentation, indemnification clauses, and more, there is more to security than documents. Atom will integrate with an organization’s Active Directory and has deep knowledge in integrations to Microsoft, Lotus Notes, GSuite, and more. Phase IV: Authentication and Access – in this phase we will ensure permissions are appropriately set to the respective teams (groups of users) as well as the structure and layout of the groups and sub-groups. Permissions can be set on groups and or users as well as a multitude of other information. Organizations can create unique users and user types to be viewed against skill set, permissions, and more. The Atom team will work both with the business unit of an organization as well as the security and IT teams to ensure we are compliant with current organizational standards.
Phase V: Going Live with Atom
Change Management is critical for larger enterprises and our team is very mindful of that fact. Although Atom is an extremely intuitive application and requires nearly no training, we do want to ensure all users feel heard and confident in using Atom. Our team has implemented organizations exceeding tens of thousands of users. Training can be as simple as launching 500+ users in two days (as we have done in the past), or organizing train-the-trainer programs and methodically going group by group. Phase V: Going Live with Atom involves building out a Notification Center, which enables organizations to have a live feed of all updates to Atom as well as their own custom information on their specific Notification and/or Help Center.